Refund Policy
Last Updated: October 2023
Thank you for using Genna applications. We value your satisfaction and strive to provide the best possible experience. In the event that you need a refund for a purchase or service, please refer to our refund policy below.
Refund Eligibility:
Digital Goods: Refunds are generally not available for digital products, services, or in-app purchases once they have been delivered or used.
Service Fees: Refunds may be considered for service fees, such as delivery charges, only if the service was not provided or if there was a mistake on our part.
Physical Goods: If you have purchased a physical product through Genna applications, please refer to the specific product's return and refund policy.
How to Request a Refund:
If you believe you are eligible for a refund, please follow these steps:
Contact Us: Reach out to our customer support team through the provided contact information within the app or on our website.
Provide Details: Clearly explain the reason for your refund request and provide any relevant information.
Documentation: In some cases, you may be required to provide supporting documentation or proof of the issue.
Refund Processing:
Review: Our support team will review your refund request and determine its eligibility based on our refund policy.
Approval: If your request is approved, we will process the refund using the original payment method. Refunds may take a few business days to reflect in your account.
Denial: If your request is not eligible, we will provide you with a detailed explanation of the decision.
Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact us using the information available within the app or on our website.
By using Genna applications, you agree to abide by this refund policy. We reserve the right to modify or update this policy as needed, and any changes will be reflected on this page.
